Are you proactive, ambitious and goal-focused? Are you energetic and like to 'get things done'? Do you live to meet and exceed customers' expectations?
We are currently seeking applications for a Learning Services Coordinator who is committed to “best-in-class” customer experience. Our Learning Services Advisors are the face of the business. So, we need people who love talking and getting to know our customers. You’ve got to be able to stay calm under pressure and constantly look for ways to improve yourself and our service. Don’t worry if you’ve never worked in the training industry before, we’ll give you the knowledge... but it’s your attitude that counts.
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The Role
- Acting as first point of contact for new and existing clients over the phone and by email
- Provide a friendly and efficient service so as to encourage repeat business
- Taking bookings and enquiries from clients via phone or e-mail, ensuring strict adherence to response times
- Ensuring all enquiries are recorded on systems accurately and consistently
- Ensuring a consultative service by questioning clients on their actual training needs
- Preparing client proposals including course outlines, availability and costs
- Ensuring accurate pricing is quoted and recorded on relevant systems
- Following up on proposals submitted to clients in order to gain feedback
- Ensuring appropriate authorisation documentation is collated prior to booking
- Ensuring all bookings are recorded on systems accurately and consistently
- Ensuring effective handover to co-ordinators
- Managing customer expectations and all deliverable SLA's
- Issuing client satisfaction forms
- Co-ordinating external training requests from initial enquiry stage through to evaluation and feedback
- Working with the team to help improve how we work
Skills and Competencies
This role is especially suited for multi-taskers who love to balance a myriad of jobs. You'll also need to be fairly chatty, as you need to be able to communicate with a variety of people. Other skills that will help you succeed include:
- Prior relevant experience an advantage
- Excellent IT skills to include spreadsheets and word processing
- Excellent attention to detail
- Excellent written English - spelling/grammar/punctuation
- Methodical and thorough approach to work
- Good at juggling tasks and prioritising
- A great team player
- A pleasant, confident telephone manner
- Exceptional customer service skills
- A relevant post Leaving Cert qualification would be considered beneficial
- Minimum of 1 Year Experience in an Office Environment
Salary and Benefits
- Competitive salary (dependent on experience)
- You will also be able to take part in any DCM authored course (over 200+ to choose from)
- Opportunities for development and the opportunity to work with blue-chip clients on innovative digital learning projects.
The Company
DCM Learning was established in 2013 and we're one of Ireland's leading corporate training providers. We offer over 200 short training courses in Project Management, Lean, Management, Agile as well as soft skills training courses in Public Speaking and Time Management.
At DCM Learning we have a strong culture of working in long-term relationships with our clients. Although it's a bit of a cliché, we strongly believe that our client relationships are partnerships and that's the best way for our clients to get the best results.
How to Apply
Simply submit your CV above by clicking "Apply" button or submit your CV by email to Denise Howard at denise@dcmlearning.ie
