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Handling Difficult Behaviour Training

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Naturally, no one wants to work with difficult people but unfortunately most people will have to deal with difficult colleagues or customers during their careers. This course has been developed to assist course delegates who need to increase their confidence and skills in handling challenging situations which may arise from dealing with difficult people in the workplace. The course aims to equip delegates - whether they are dealing with customers, colleagues, supervisors or subordinates - with a set of practical tools to handle these "tricky" situations effectively.

DCM can develop customised solutions or deliver off-the-shelf courses in-house for your team. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

Get Answers to Your Questions in the Handling Difficult Behaviour Course Brochure. The brochure contains: Course Format; Trainer Profiles; Previous Clients; Course Syllabus; Full 2017 Timetable & Course Fee.

Get the Handling Difficult Behaviour Brochure & Timetable

What's Inside the Brochure?
  • Full course outline
  • Training Centres (5 Locations)
  • Fee and 2017 Timetable
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Delegates will learn how to:

  • Understand behaviour and its effects
  • Develop better communication skills for difficult situations
  • Distinguish between aggressive, assertive and passive behaviour
  • Deal with situations positively so that no one feels like they have lost out

What will you learn on this course?


  • Understanding behaviour and its effects

    What makes a person difficult? Recognising what difficult behaviour is; How, by understanding behaviour, we can modify other people's style

  • Communication Skills

    Paraphrasing to avoid assumptions or misunderstandings; Using feedback in both positive and negative context; Listening and questioning skills to get the true perception of the situation, show confidence and gain control

  • Breaking out of the Emotional Cycle

    The games people play – understanding; Transactional analysis reframing your response; Reducing your stress levels by taking control of your emotions

  • Dealing with difficult situations

    Situations at work that may arise - highlighting practical ways to deal with them; Dealing in fact and behaviour - not emotion and personalities; Using positive language and a positive approach to influence outcomes

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your Handling Difficult Behaviour Training today Click Here

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 23 June 2016 14 14 Fully Booked
Dublin | Training Centre 11 November 2016 14 14 Fully Booked
Dublin | Training Centre 10 April 2017 14 4 Book Now

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  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

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Handling Difficult Behaviour

How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)