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Dealing with Difficult Customers Training

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Successful retailers don't just sell products. Today, quality customer service may be what differentiates a company from its rivals. With the good comes the bad, and in business this means dealing with difficult customers every now and again. One of the most challenging things to deal with in business is handling difficult customers who are never satisfied. Delegates will learn how to distance themselves from any personal remarks and respond professionally without entering into arguments.

DCM can develop customised solutions or deliver off-the-shelf courses in-house for your team. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

Get Answers to Your Questions in the Dealing with Difficult Customers Course Brochure. The brochure contains: Course Format; Trainer Profiles; Testimonials from Attendees; Course Syllabus; Full 2017 Timetable & Course Fee.

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What's Inside the Brochure?
  • Full course outline
  • Training Centres (5 Locations)
  • Fee and 2017 Timetable
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What will you get out of this course?

  • A greater understanding of what causes customers to be demanding or difficult
  • The personal skills to stop taking things personally or becoming emotional
  • Recognition of the best way to manage your responses, engaging “the professional brain”
  • Strategies for handling different types of difficult situations
  • An ability to stand your ground when unable to say “yes”
  • Confidence and guidelines for dealing with unacceptable behaviour

What is covered on the course?


  • Different communication channels and their effect
  • Engage the ‘professional brain’ instead of the emotional, reactive brain
  • Manage difficult situations using the variety of frameworks
  • Learn how to say no when you can’t say yes
  • How to give unwelcome news
  • Handle criticism, put-downs, arrogance, persistence or patronising behaviours
  • Professional guidelines for handling extreme and unacceptable behaviours

Please Note: We can tailor the above Dealing with Difficult Customers Training to meet your exact training requirements. Get a tailored training quote for your Dealing with Difficult Customers Training today Click Here

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your Dealing with Difficult Customers Training today Click Here

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 7 April 2016 14 14 Fully Booked
Dublin | Training Centre 8 June 2016 14 14 Fully Booked
Dublin | Training Centre 9 November 2016 14 14 Fully Booked

Get the Full Course Brochure & 2017 Timetable Instantly

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What's Inside the Brochure?
  • Full course outline
  • Career opportunities and trends
  • Fee's and 2017 Timetable

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Scrummaster Onsite Training Guide

  • Full details of the course

  • Case studies companies we've worked with

  • Our onsite trainer profiles

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Download the 2014 Dealing with Difficult Customers Course schedule instantly

  • Nationwide locations and venues for 2014

  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

  • Onsite training is also an option

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Dealing with Difficult Customers

How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)