Receptionist Skills Training Course
Onsite Training?
We can come to you - wherever you are with work- shops and training sessions tailored to your specific needs.
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The receptionist is the first point of contact with your customers. Your receptionist needs to create a long lasting good impression within moments. Your customers need to experience how good it feels walking into your company, so they stay loyal and committed. This interactive course will enable receptionists to develop their customer service skills and communication skills within a supportive and encouraging environment. The course will reinforce the importance of their public relations role, raise awareness of the key interpersonal skills essential for their success and help them cope with reception duties as well as admin tasks that might come their way.
DCM can develop customised solutions or deliver off-the-shelf courses in-house for your team. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.
Get Answers to Your Questions in the Receptionist Skills Course Brochure. The brochure contains: Course Format; Certification; Trainer Profiles; Previous Clients; Course Syllabus; Full 2019 Timetable & Course Fee.
Get the Receptionist Skills Course Brochure & 2019 Timetable Instantly
What's Inside the Brochure?- Full course outline
- Training Centres (5 Locations)
- Fee and 2019 Timetable
By the end of the course you will be able to:
- Build good public relations and project your organisation in a professional manner
- Communicate well with all people at all levels
- Develop effective listening skills in order to get it right first time
- Deal with complaints and difficult situations positively
- Juggle administration tasks and reception duties effectively
What will you learn on this course?
- Providing Excellent Customer Service
Your role in representing your company Defining your responsibilities to your customers; Making first impressions count; Projecting a professional image; Maintaining a positive attitude - Professional Communication Skills
Being prepared at all times; Building rapport with your customers; Successful questioning techniques to enable you to get the right information; Effective listening skills to get it right first time; Powerful use of your voice and language; Dealing effectively with all types of callers - Turning Difficult Situations into Great Opportunities
Handling cold calls effectively; Dealing with difficult callers -remaining calm and professional; Handling complaints in a structured manner - Juggling Tasks in a Busy Reception Area
Tips on how to fit your admin tasks in, without neglecting your customers; Dealing effectively with your customers when everything happens at once - The phone ringing, Customers wanting your attention, Deadlines to meet
How does it Work?
Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.
What's Involved?
Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.
Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.
Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.
Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.
Get a tailored training quote for your Receptionist Skills Training today Get Your Quote
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| Location | Date | Max Attendee | Registered (so far) |
Booking |
|---|---|---|---|---|
| Dublin | Training Centre | 31 March 2016 | 14 | 14 | Fully Booked |
| Dublin | Training Centre | 7 June 2016 | 14 | 14 | Fully Booked |
| Dublin | Training Centre | 17 November 2016 | 14 | 14 | Fully Booked |
