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Credit Control Training Course

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Did you know? 25% of people have bad credit or overdue bills. That’s 1 in 4 people! Collection of overdue accounts is a common problem for many businesses in Ireland. In this regard, each business should consider whether it is doing everything it can to ensure that its customers are paying on time. Our Credit Control Course will give you valuable guidelines on how to deal with debtors who are slow to pay, while maintaining good customer relations. You will gain an understanding of how to be both firm and persuasive, so as to engineer a positive outcome in your credit control interactions.

DCM can develop customised solutions or deliver off-the-shelf courses in-house for your team. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

Get Answers to Your Questions in the Credit Control Course Brochure. The brochure contains: Course Format; Trainer Profiles; Testimonials from Attendees; Course Syllabus; Full 2017 Timetable & Course Fee.

Get the Credit Control Brochure & 2017 Timetable Instantly

What's Inside the Brochure?
  • Full course outline
  • Training Centres (5 Locations)
  • Fee and 2017 Timetable
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Who should attend this course?

This course is perfect for anyone involved in collecting cash within their organisation. This includes Credit Controllers, Accounts Personnel, Business Owners etc.

What is covered on this Credit Control Training course?

This 1 Day course is highly practical and provides a step-by-step approach to reducing your bad debts. Topics Include:

    • Understanding Credit

      Why do we offer credit to our customers?; Reducing the risks of bad debts; How late/non payments effects our business; Psychology of cash collection;

    • Understanding our Customers

      The customers perspective; Keeping a positive, professional attitude; Types of Customers - Willing and Able/Unwilling but Able etc;

    • Telephone Techniques

      Face-to-face versus Telephone communication; Planning your call; Controlling the call; Handling Objections; Getting commitment to a payment arrangement;

    • Collecting Tough Debts

      Determining "Can't Pay" versus "Won't Pay"; Negotiation and persuasion techniques; Problem solving; Dealing with conflict; 

    • The Next Step

      Follow Up - emails/letters/keeping records/evaluating the call

Please Note: We can tailor the above Credit Control Training to meet your exact training requirements. Get a tailored training quote for your Credit Control Training today Click Here

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your Credit Control Training today Click Here

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 8 June 2016 14 14 Fully Booked
Dublin | Training Centre 16 November 2016 14 14 Fully Booked
Dublin | Training Centre 26 May 2017 14 13 Get the Last Place

Get the Full Course Brochure & 2017 Timetable Instantly

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Get the Credit Control Brochure Instantly

What's Inside the Brochure?
  • Full course outline
  • Career opportunities and trends
  • Fee's and 2017 Timetable

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Scrummaster Onsite Training Guide

  • Full details of the course

  • Case studies companies we've worked with

  • Our onsite trainer profiles

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Download the 2014 Credit Control Course schedule instantly

  • Nationwide locations and venues for 2014

  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

  • Onsite training is also an option

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Credit Control

How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)