Who should attend this course?

If you are new to your Manager/Team Lead/Supervisor role OR you are a Manager/Team Lead/Supervisor that has had no formal training OR you would like to become a Manager/Team Lead/Supervisor this course is perfect for you. This course is also suitable for more experienced Managers/Team Leads/Supervisors who would like to refresh their core communication, motivation and leadership skills.

What is covered on this course?

This 3 Day course uses a mixture of class room study, group exercises & discussions and real-world trainer experiences to teach you the core management skills needed by all managers to successfully manage their team, regardless of your industry. Topics Include: 

• Introduction
  
  What qualities make a good Team Leader?; Key Skills - Delegation, Time Management, Decision Making, Organisation, Motivating

• Leadership
  
  Developing your Leadership Style; Making the move from team member to Manager; Leading by example

• Solving Problems and Making Decisions
  
  Being timely and decisive; Involving staff in the decision making process

• Effective Communication
  
  Giving direction to others; How to deliver bad news/'No'; Active Listening skills

• Performance Management
  
  Effective delegation; Setting clear objectives; Monitoring results; Motivating your team including difficult team members

• Challenging Behaviour
  
  Conflict resolution; Working with problem employees; Changing attitudes; Negotiation and influencing skills

Please note: We can tailor the above leadership training to meet your exact training requirements. Get a tailored training quote for your new manager training today Click Here