The following is a list of Lean Six Sigma projects that have been used in an office (professional services) environment:
1. Reducing Underwriting Resubmits by Over 20%
This Black Belt Project focused on reducing underwriting package defects. By using a Fishbone Diagram the team was able to test out their suspected root causes, which ultimately led them to the “ah-ha” moment of neither being statistically significant!
What do you do when all of your root causes prove to be false? You go back and look for more which is what Tyson did. The red dots on the Fishbone Diagram suggested the next possible root cause, which did prove out. Nice job, Tyson, for sticking with the process and shooting right past your goal! (Full Project Storyboard)
2. Reducing Software Bug Fix Lead Time From 25 to 15 Days
Eduardo Torres did a great job of cutting waste out of the process of fixing software bugs. The use of the software is growing fast, and with no known way to guarantee new software is error-free, rapidly fixing bugs found is critical. Eduardo not only cut nearly 40% of the processing time but also cut the variability in half, greatly improving reliability!
Eduardo Torres is a Senior Project Manager and Lean Six Sigma Green Belt with expertise in the Telecommunications Field. For his Green Belt Project, he decided to tackle the long lead time for software bug fixes – reducing the total lead time from 25 to 15 days! (Full Project Storyboard)
3. Reducing Bid Tab Creation Cycle Time by 22%
Think it’s impossible to make a significant change in government? Well, it’s not easy, but Black Belt Pamela Kuehling made a real difference from the inside. She overturned countless “honest wrong beliefs” with facts and data by modelling the Lean Six Sigma approach in her work and won over the doubters.
Initially, the overall procurement process was the focus, but when that proved to be too big, she scoped it down to a more manageable project that can now be the basis for an expanded improvement. Her improvement was meaningful, but a bigger victory was in bringing critical and logical thinking into an environment often impacted by less scientific influences! (Full Project Storyboard)
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