Although Lean Six Sigma is best known as a project-based improvement structure, Lean Six Sigma is much broader than that. Lean Six Sigma is an established philosophy, an organisational and improvement structure as well as a set of tools.
Using this perspective Lean Six Sigma addresses organisational issues with respect to competitiveness, cost reduction, and customer satisfaction.
Depending on your ambition, Lean Six Sigma can be implemented in phases. Every organisation is unique, without a common blueprint that universally applies. Together with you, DCM can develop a plan of action tailored to your organisation.
An Integrated Approach to Running a Business
Lean Six Sigma helps you strive towards three goals: higher customer satisfaction, lower operating costs and competitive advantage through high quality. These three goals relate to each other. The basis of Lean Six Sigma is a philosophy, namely fast and flawless work. In technical jargon, it means striving for a one-piece flow and variation reduction.
The Three Levels of Ambition
Years of experience have shown us that an organisation can pursue three levels of ambition when it comes to process improvement.
Level 1: "Change"
The highest level, ‘Change’, is often called Operational Excellence. Organisations like General Electric (GE) and Toyota are companies that operate at this level. Process Improvement according to the Lean Six Sigma methodology is embedded in the DNA of these organisations. They make no secret of the fact that Lean Six Sigma played a pivotal role in becoming industry leaders.
Level 2: "Improve"
The next level of ambition is the ‘Improve’ approach. This level of ambition is characterised by selective improvement within the organisation. They make the decision to optimise a number of departments, core processes or units using Lean Six Sigma. Often initiated by the departments themselves, without senior management actively getting involved.
Level 3: "Repair"
The third level of ambition is called ‘Repair’. At this point, Lean Six Sigma is brought in to improve a number of processes. Consultants are hired or certain staff members are trained to improve a limited number of processes.
What is Your Level of Ambition?
Determining your level of ambition strongly depends on your available resources and your needs. Every level of ambition has its own implementation path. This path is also strongly dependent on the type of organisation. That is why there is no blueprint for implementing Lean Six Sigma. However, DCM can, with your cooperation, definitely give thought to the right approach and route to success.
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