Did you know? 85% of companies around the world experience conflict in the workplace to some degree. A dispute in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team's mission is threatened.

This Dispute Resolution Course provides the knowledge and skills to understand and manage conflict situations, either at work or in group situations. On this course, learners will gain an understanding of workplace behaviours and dispute resolution.