Dealing with challenging behaviour is a critical skill in various professional and personal settings. This course aims to equip you with the knowledge, strategies, and techniques to effectively manage and de-escalate challenging situations. Through interactive discussions, practical exercises, and case studies, you will develop the skills and confidence to respond appropriately, maintain control, and promote positive outcomes when faced with challenging behaviours.

By the end of the course, you will have the knowledge and skills to effectively handle challenging behaviours, promote positive outcomes, and maintain a safe and supportive environment.