CX Hero Section
Customer experience software designed for modern teams

The CX Platform
for Growing Brands

Bring conversations, customer context, and automation into one place. Reduce repeat contacts, speed up responses, and create a service experience that supports revenue, loyalty, and insight.

Product screenshot

Training Excellence
Trusted by Top Brands

Uniphar
Aon
Farrans
Kostal
Vodafone
Salesforce
Kostal
Vodafone
Salesforce
Kostal
Vodafone
Salesforce
Save Time

Handle more conversations
with less effort

Your AI agent handles repetitive enquiries, freeing your team to focus on high-value support. Human and AI workflows deliver faster resolutions and better productivity.

Up to

2X

more productive team

 

50%

instant resolution rate

Example interface preview

Automate repetitive enquiries

Deliver instant, accurate answers 24/7. Reduce workload and keep support consistent across channels.

Knowledge preview

Surface the right knowledge fast

Use your existing knowledge to respond with clarity. Escalate smoothly when a human touch is needed.

Workflow preview

Human and AI working together

Hand off complex issues with full context. Keep resolution time down and satisfaction up.

Analytics preview

Improve performance over time

Spot trends and gaps. Refine answers and routing so the agent gets better with every interaction.

One platform, everything you need

Native omnichannel

Dixa Channels

Reach your customers wherever they are, with no need for plug-ins. Give your agents a truly multi-channel platform. One screen with native voice, email, social media, messaging, and more.

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Intuitive agent workspace

Dixa Agent Hub

Your team’s home base. Give your agents everything they need to provide fast and personalised service to customers.

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Smart tools and automations

Dixa Conversation Engine

AI and intelligent automations let you shape customer interactions to be as meaningful and efficient as possible.

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Powerful analytics and QA

Dixa Intelligence

Easy-to-read dashboards help you track and improve team performance, while built-in quality assurance helps your team get better every day.

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Hear from our customers

Our automation and AI assistant have significantly improved efficiency and productivity. Teams can handle more conversations with less effort.

Erica Piccolomini

Chief Customer Officer at Stayforlong

-50% email backlog
-33% contacts per booking
-22% time spent on back office tasks

Rapha

+14%
CSAT
+22%
efficiency
+17%
customer retention

Customers love finding answers themselves. Repetitive questions should be easy to resolve, so experts can spend time where it matters. Helping customers choose with confidence and enjoy the product more.

Customer Success Lead

Retail brand

Integrates with your existing tech stack

TLI Group
HEAnet
Food Cloud
Wexford Volunteer Centre
Rockwell Financial Management
Klaviyo
Voyado
HubSpot
Salesforce
Braze
Recharge
LoyaltyLion
Kindly
DigitalGenius
Sentisum
Lab08
Horatio
Surfboard
Discover all integrations

Explore Bite-Size Learning

Access 100+ expert-led sessions designed to help you and your team grow, perform, and lead with confidence.

Included with your DCM Membership – new sessions added regularly to support you and your team.

Explore Wellness Learning

Access 100+ expert-led sessions designed to help you and your team grow, perform, and lead with confidence.

Included with your DCM Membership – new sessions added regularly to support you and your team.

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