Free Bitesize Courses
We have over 100 free courses available to explore, all created by expert trainers, packed full
of practical exercises and real-world examples.
The purpose of this course is to equip agents with the skills, knowledge and behavioural attributes required to consistently deliver quality customer service in the call centre environment.
The correct telephone techniques and communication skills to employ when dealing with people over the telephone are covered and delegates are provided with the opportunity to practice these in the specific context of their work environment through simulated role-plays.
Whatever it is, we’ve got it covered. This is 360 degree support. The team is right there when you need them.
We have over 12 years experience providing customised training for small and large companies.
Our trainers combine professional know-how with experience in their chosen training field.
Safeguard your training investment. We offer courses accredited by national and international certification bodies.
a few of the companies that trust dcm
Get the Call Centre Agent Training Course Brochure & 2024 Ireland Timetable Instantly
What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.
By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.
We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.
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Join thousands of professionals growing their careers with DCM Learning, for free. By becoming a member, you will gain
access to over 100 free courses and discounts on certified courses
Why not try our free one of our Free 1 Day Live Virtual Courses. (30 to Choose From). We have topics including management, project management and lots more.
We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.
If the one day courses are too long, why not try our Free Bitesize Learning?. We have over a 100+ one hour courses to choose from including public speaking and negotiations..
We have over 100 free courses available to explore, all created by expert trainers, packed full
of practical exercises and real-world examples.
Make sure you Safeguard Your Training Investment. DCM offer courses accredited by:
Course Categories
ManagementProject Mgt. & LeanAgile Project Mgt.Learning & Development + View All 141 CoursesWe've emailed you the course brochure. We'll be in touch to make sure you have all the information you need.
Just to let you know, we are offering €200 credit for the course when you become a member with DCM. Join our community of over 20,000 members today.
We are very proud of our advisory team in DCM Learning. If you have any questions at all please feel free to ask our team.
We value your privacy and we will only get in touch about upcoming courses or events that are available to members.