Overview
This webinar, Managing Aggressive Behaviour: Proven Strategies for a Calm Resolution, provides practical, real-world techniques for recognising, understanding, and effectively responding to aggressive behaviour in a professional setting. Through case examples, de-escalation tools, and communication strategies, participants will learn how to stay calm under pressure, maintain personal safety, and guide interactions towards positive, constructive outcomes. Whether you work in customer service, healthcare, education, or team leadership, this session offers actionable skills you can apply immediately.
Webinar Slide Deck
You can download the slide deck from Managing Aggressive Behaviour: Proven Strategies for a Calm Resolution by clicking here.
Meet Your Trainer
Olivia Roche is a skilled and engaging trainer with over 10 years of experience in helping individuals and teams navigate challenging situations with confidence and professionalism. Specialising in conflict management, effective communication, and workplace well-being, Olivia combines practical knowledge with a supportive and approachable training style.
In this webinar, Olivia shares proven strategies and real-world insights to help you recognise, respond to, and resolve aggressive behaviour. Her focus on practical, actionable techniques ensures you leave with skills you can apply immediately in your professional environment.
Inhouse Tailored Training for Your Team
We design and deliver targeted workplace training that meets the specific needs of your team. Whether you want to build confidence in handling aggressive situations, improve communication skills, or ensure a safer work environment, our programs can be delivered on-site, virtually, or in a blended format.
Our industry-validated learning solutions are flexible, scalable, and designed to evolve with your workforce. For more information on how we can help your organisation develop these vital skills, please visit the in-house training page.
Membership, Stay Connected. Stay Relevant.
Completing this webinar is just the first step. Through membership, you can continue to refine your skills, stay up-to-date with the latest conflict resolution strategies, and access a growing library of expert-led resources.
Membership offers just-in-time training, continuous professional development, and exclusive content informed by industry leaders — ensuring you remain confident and prepared for any challenge.
