Overview
In this practical recorded webinar, you'll learn essential skills for effectively resolving and handling complaints. Discover proven techniques for managing challenging conversations, maintaining customer satisfaction, and turning complaints into opportunities for improvement. Gain valuable insights into conflict resolution, effective communication, and strategies to confidently address and diffuse difficult situations.
Whether you're in customer service, management, or any frontline role, this session provides actionable advice to boost your confidence and capability in complaint management.
Helpful Resources
Meet Your Trainer
Rachel Owens has over 10 years of experience in education, management, and customer service. She specialises in training teams to handle complaints effectively and confidently. Rachel's interactive and engaging training style ensures participants leave with practical tools and improved skills for delivering exceptional customer service and complaint resolution.
Tailored Training for Your Team
We provide specialised, flexible, and scalable training tailored specifically to your organisation's needs. Our training programmes are designed to enhance your team's capability in complaint management and customer service excellence.
For more information, visit our in-house training page.
Membership: Stay Connected, Stay Relevant
Completing a webinar is just the start. Stay ahead by becoming a member and accessing continuous professional development, exclusive resources, and expert insights to keep your skills sharp in the dynamic professional landscape.
Learn more about our membership benefits.
