Imagine the scenario: A customer is talking to one of your sales people and is engaged in a discussion about the product, but there is no real selling happening. The customer finally says: ‘Thanks – I’m going to shop around’ then walks away. Missed opportunities like this happen every day in retail outlets.

How much money is YOUR business losing from not providing the right retail sales training for every one of your sales people? This training course will develop basic sales skills for people who are new to selling in retail. On this training course, delegates will learn: About selling, buying and what customers need from the retail sales person; How to structure a sales conversation and why it’s important; Ways to engage the customer and create the best impression.