Telephone Skills Training Courses in Ireland

Telephone Skills Training Courses in Ireland

This training course is designed for people who use the telephone for their day-to-day interaction with customers, suppliers or work colleagues. Focusing on handling in-bound calls, delegates will gain an understanding of important telephone techniques along with the key principles of customer service.

This one-day course starts by identifying the importance of customer service, the needs and expectations of callers and the 7 service standards for great customer service. The do's and don'ts of communicating by telephone are covered. Essential telephone techniques, including the correct way to handle an incoming call, making an outbound call and leaving professional voice messages are discussed. Delegates are also shown how to handle awkward callers.

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EXPERIENCE

We have over 12 years experience providing customised training for small and large companies.

TRAINING TEAM

Our trainers combine professional know-how with experience in their chosen training field.

QUALITY ASSURED

Safeguard your training investment. We offer courses accredited by national and international certification bodies.

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Get the Telephone Skills Training Course Brochure & 2024 Ireland Timetable Instantly

Get the Telephone Skills Training Course Brochure & 2024 Ireland Timetable Instantly

Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

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30 FREE One Day Courses

Our virtual courses allow you and your team to access 30 free award-winning classroom training courses, without leaving your home or office.

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Join thousands of professionals growing their careers with DCM Learning, for free. By becoming a member, you will gain
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Why not try our free one of our Free 1 Day Live Virtual Courses. (30 to Choose From). We have topics including management, project management and lots more.

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We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

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If the one day courses are too long, why not try our Free Bitesize Learning?. We have over a 100+ one hour courses to choose from including public speaking and negotiations..

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